Hi, I'm Lucía. I look after your customers while you get on with your day.
I answer on WhatsApp, Zalo, Instagram, email and your website, in each customer's language and from what your own documents say. What I can't stand behind, I hand to your team, and I tell the customer.
AILucíaOne message,from the inside.
Scroll slowly and follow it step by step, from the moment it arrives until she answers it or hands it to your team.
- A message arrives: Whatever the channel, everything comes in the same way.
- I work out what they want: Language, intent and tone, before anything else.
- I pick the path: Greet, check who they are, answer, or hand to a person.
- I search three places at once: Your documents, what I know about the customer and your tools, in parallel.
- Do I have enough?: If a tool can fetch what's missing, I search again before writing.
- I write in their language: The reply is born in the customer's language; it isn't a translation.
- I check every claim: Everything I say has to be in what I found. If not, it doesn't go out.
- I send it: With every claim backed.
Step 1 / 8
A message arrives
Whatever the channel, everything comes in the same way.
Hi, can I swap the linen shirt for a size M?
What the answer needs
Enough: I can write.
Of course! You can exchange it for free within 30 days, and we have 3 left in size M.
✓✓ Delivered to Marta on WhatsApp
Reason:
Scroll ↓
She closes what she can.You only hear about the rest.
Thirty conversations arrive across eight channels. Eighteen close on their own. Twelve wait for a person, each with the reason and what she already confirmed: open one, write back, and the customer answers you.
Inbox
- Waiting for the day to start…
Lucía is handling this one. Nothing is waiting for you.
You decidehow far she goes.
She can answer on her own, write drafts for your team to send, stay out of it, or give your team the first minutes and answer if nobody does. Set it for the whole business or for each brand.
- What Lucía does
- Lucía answers and sends. She stops only when a check fails or a fact is missing.
- Who sends
- Nobody, until she stops and hands over.
- When you'd use it
- The default, and what the rest of this page is about.
I ordered the wrong size. What are my options?
You have two options: swap it for another size at no cost within 30 days, or return it for a full refund. For a swap, tell me the size you need and I'll send a prepaid label.
Sent · 4s · every claim checked
Nothing is waiting for you here.
The customer has the answer. Nobody was asked to do anything, and there is nothing in the composer to clear.
Wherever they write,in whatever language.
WhatsApp, Zalo, Instagram, Messenger, Telegram, LINE, Viber, TikTok, email and your website, in one inbox. She replies in the language each customer writes in: written in it, not translated into it.
- Zalo OA
- Zalo personal
- Messenger
- Telegram
- LINE
- Viber
- TikTok
- Web widget
Áo linen này còn size M không bạn?
AILucía¿Hacéis envíos a Canarias?
AILucíaDo you ship to Ireland?
AILucíaส่งไปเชียงใหม่ได้ไหมคะ
AILucíaShe only sayswhat you have written down.
Your help pages, policies, documents and catalogue are where every answer comes from. Each reply is checked against them before it goes out.
- 01
Point her at what you already have
Your help centre, your policies, your PDFs, the Word file someone on the team keeps updating. She reads them as they are: nobody rewrites anything to get started.
- 02
She answers only from those
Every reply stands on something you wrote, and the passages it stood on are kept with it. Before it goes out, each claim is checked against them: she isn't remembering, she is looking it up.
- 03
When nothing covers it, she stops
No source, no answer. Instead of improvising, she hands the conversation to your team and tells the customer someone is coming.
- 04
She drafts the missing answer
Once your team has answered by hand, one click turns their reply into an article. You approve it, and the next customer who asks gets an answer instead of a wait.
What she sent
“Anything unused goes back within 30 days, and we cover the return label. After 30 days we can still look at it if the item is faulty.”
Standing on Returns & refunds, §3 — recorded with the reply, for whoever needs to check it.
What she couldn’t answer
Twelve people asked about wholesale pricing this month. Nothing you have written covers it, so all twelve went to a person.
Your team has answered it by hand, so one click drafts the article. Approve it and the thirteenth does not reach anybody.
Every number,for Lucía and your team.
Who is waiting right now, how fast each person answers, what each one resolves and sells, and why Lucía handed over what she did. Every number opens the conversations behind it.
The AI and the team
| Who | Conversations | Taken | Response | Resolved | Orders | Revenue |
|---|---|---|---|---|---|---|
| 497 | — | 8 s | 412 | 37 | €4,180 | |
| 34 | 23 | 4 min | 31 | 9 | €1,420 | |
| 27 | 18 | 5 min | 25 | 3 | €390 | |
| 21 | 15 | 9 min | 18 | 7 | €1,050 | |
| 13 | 8 | 7 min | 11 | 2 | €260 | |
| Team average | 24 | 16 | 6 min | 21 | 5 | €780 |
Pick a row to see one person’s numbers. Response is Lucía’s first reply from the customer’s first message, and a person’s first reply after the handoff.
Support
- Conversations
- 20
- Response
- 4 min
- Time to resolve
- 38 min
- SLA met
- 97%
- Reopens
- 2%
- Thumbs up
- 96%
- Suggestions sent as is
- 81%
Sales
- Conversations
- 14
- Orders
- 9
- Sales conversion
- 64%
- Revenue
- €1,420
- Average order value
- €158
- Bookings
- 3
- Ana
- Sofia
- Tomás
- Linh
Figures from this demo, not from a customer.
Shops, restaurants, clinics,hotels, salons and gyms.
Wherever your customers write to you, she works the same way.
Shops
Restaurants
Clinics
Hotels
Salons
Gyms
Shall I meetyour customers?
Leave your email and someone from our team will show you what Lucía does with your own conversations, on your channels and with your documents, before you commit to anything.
No spam, no reselling your email — just a note when there’s a seat for your team.